It is well-known that people communicate through a set of filters shaped by history, sense of identity, beliefs about what is true, and values about what is right, as well as perceptions and interpretations of what is going on.(Pg.25)
Every person has a certain number of filters by which they let in certain parts of the real world. In Noam Chomsky’s 1957 Ph.D. thesis, Transformational Grammar, he said there are three processes by which people create the filters of their individual Model of the World:
Deletion The first process is called deletion. We delete lots of information from the environment around us as well as internally. In his 1956 paper entitled Seven Plus or Minus Two, George Miller, an American psychologist, said that our conscious minds can only handle seven plus-or-minus two bits of information at any one time, and that we delete the rest. That means on a good day we can deal with nine bits in total and on a bad day, maybe only five.
This explains why most telephone numbers are a maximum of seven digits. However, while I was living in Paris back in the 1980s, they changed the phone numbers to eight digits. Everyone then had to decide whether to remember phone numbers by groups of two, or four, or to simply add the new Paris code – the number four – onto the front of their old number. No one had an easy way of keeping eight digits in their head at once. Each person had to find their own way to break it down. People would give out their new phone numbers in their own peculiar manner. It created a great deal of confusion.
So, seven plus or minus two bits of information, is what we can comfortably be aware of at one time. Using the process of deletion, we filter lots of things out, either without being aware of them or consciously choosing to do so. (Pg.31)
Distortion The second process is called distortion. We distort things. Have you ever moved to a new place and gone into the living room before you moved your things in, and picturing what it was going to look like furnished? Well, you were hallucinating. Your furniture was not actually in the room, was it? So, you were distorting Reality.
Two examples of distortion are hallucination and creativity. They are both similar in that the external information is changed to something else. That is what the process of distortion is all about.
Generalization Chomsky’s third mental filtering process is called generalization. It is the opposite of Cartesian Logic (where you can go from a general rule to specific examples but not the other way around).
Generalization is where you take a few examples and then create a general principle. This is how learning occurs. A small child learns to open one, two, or possibly three, doors and then she knows how to open them all. The child develops a Generalization about how to open doors. That is, until they have to enter a high-tech company and realize that, to open the door, there is a magnetic card that has to be slid down a slot in a certain way. The child has to relearn how to open doors to deal with those exceptions.
Generalization is about how we unconsciously generate rules, beliefs, and principles about what is true, untrue, possible, and impossible. Some women, for example, may have had several bad experiences with men and then come to the conclusion that men (i.e., all men) cannot be trusted. They develop the rule: Never trust a man. People have a certain number of experiences of a similar type and then make a rule or develop a belief. With these three filters, Deletion, Distortion and Generalization, we each create our own model of the world. (Pg.31)
Meta Programs are the specific filters we use to interact with the world. They edit and shape what we allow to come in from the outside world. They also mold what comes from inside ourselves as we communicate and behave in the world.
Meta Programs are like a door through which we interact with the world. This door has a particular shape and has the power to let only certain things in, or out. This may appear to be part of our individual nature, and therefore be permanent but in fact, the shape of the door itself can shift in response to changes in ourselves and our surrounding environment.
When someone uses terms that you can immediately understand, none of your energy is lost in translating; the meaning just goes in. When you use the appropriate Influencing Language, the impact is powerful precisely because you are speaking in someone’s own personal style. You can choose exactly those words that change minds. (Pg.36)
If we observe and listen carefully to how a person behaves and communicates linguistically, we can glean an understanding of how, neurologically, a person puts his or her experience together to be excellent, mediocre, or awful at the things he or she does. Hence, this field is called Neuro-linguistic Programming.(Pg.30)
To make detecting and using these patterns simpler, Rodger Bailey had the foresight to reduce the number of patterns from sixty to fourteen. (Do you really need to know sixty things about yourself or another person?) He also developed a small set of specific questions by which, regardless of what people answer, their unconscious patterns are revealed in the structure of the language they use.
You pay attention to how people answer, instead of what they say. In this way, after asking a few simple questions, you can determine what will trigger and maintain someone’s motivation and how they internally process information.
He identified two separate kinds of Meta Programs when he developed the LAB Profile®. He called the first set of categories Motivation Traits, and they are sometimes also called Motivation Patterns or Triggers. These are the Patterns that indicate what a person needs to get and stay motivated in a given Context, or conversely what will demotivate someone. Sometimes I call these the Motivation Triggers because they reveal what will make a person do something or prevent a person from acting in a certain way.
Rodger Bailey called the second set Working Traits, also known as Productivity Patterns. These categories describe the internal mental processing that a person uses in a specific situation. For example, we can determine if a person prefers an overview or sequential details, the environments in which they are most productive, whether a person attends to people or tasks, how they respond to stress, and the mechanics that lead them to become convinced about something. And all this shows up in how a person talks. (Pg.34)
People transform their actual experience, their opinions, and so on, in ways that correspond to their own particular Deletions, Distortions, and Generalizations. Leslie Cameron-Bandler and Rodger Bailey determined that people who use the same language patterns in their speech have the same behaviors. The Language and Behavior Profile got its name from the connections between a person’s language and how they behave. (Pg.36)
WE&P by: EZorrilla.